Refund policy
Refund & Reprint Policy — DFW-DTF
At DFW-DTF, we take pride in delivering high-quality DTF transfers and products with excellent service. Every order is printed with care, but if there’s ever an issue, we’re here to help make it right.
Reprints
We will gladly reprint orders if there are print quality or adhesion issues that result from our production process.
Please note:
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Reprints will not be provided if the problem is due to low-resolution or poor-quality artwork submitted by the customer.
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To avoid delays, please review our artwork requirements before uploading your files.
If a reprint is approved, we’ll process and ship your replacement order as soon as possible.
Refunds
Refunds or reprints for reasons other than print quality (such as damaged shipments or incorrect orders) will be reviewed on a case-by-case basis.
Management approval is required before any refund or reprint is issued.
We may ask for clear photos or a return of the defective items to verify the issue.
How to Request a Refund or Reprint
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Contact us at support@dfw-dtf.com within 30 days of receiving your order.
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Include your order number, a description of the issue, and photos showing the problem.
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Our team will review your request and respond within 2–3 business days with the next steps.
Important Notes
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Customers are responsible for ensuring all shipping and order details are correct before checkout.
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Once an order is placed, production begins quickly; please double-check your design files, sizes, and quantities.
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DTF print colors and finishes may vary slightly depending on monitor calibration and materials used—this is normal for all print processes.
We appreciate your business and thank you for choosing DFW-DTF for your custom transfers!